Pullman Paris Tour Eiffel

We stayed here for two nights with Viking cruises. Our check in was prompt as expected when travelling viking as it was the service by concierge. The concierge services was prompt and they were most helpful in all requests. Breakfast is average and service is slow, but it is enough to get you started for the day. The hotel is close to a number of great restaurants and around the corner from the Eiffel Tower. Both the RER train line and subway are just around the corner. There is also a little supermarket around the corner where you can get your boxed French biscuits to take home for around 2€ to 3€ much cheaper than any tourist spot. I was quite disappointed in the receptions desks knowledge about different packages that the hotel offers. We booked the Disneyland Paris package which when i reached out to them via email prior to our trip, they told me my DL tickets would be waiting for me at the front desk when i checked in. Upon check in, not one member of the staff knew what i was talking about and just kept passing me from person to person. They me to come back in about an hour or so and my tickets would be there for me. We went out for the day, at about 10 pm when we returned, I went back to the desk, and again, nobody had a clue what I was talking about. After spending almost an hour downstairs trying to sort this out, they told me to come back in the morning and I will have my tickets. Overall this was just a frustrating experience.